Last updated: June 20, 2026
This Refund Policy explains the conditions for requesting a refund and cancelling subscriptions to LYVON GLOBAL GROUP's InfoApps and SaaS platforms (58.545.330 LUCAS DE SOUZA VIANA, CNPJ 58.545.330/0001-42).
1. Right of Withdrawal (7 Days)
Under Article 49 of Brazil's Consumer Protection Code, you have up to 7 (seven) calendar days from the date of purchase to request cancellation and a full refund, provided the purchase was made outside a physical retail location (such as online).
2. How to Request a Refund
To request a refund within the withdrawal period, email lyvonglobalgroup@gmail.com with your full name, the email used for the purchase, and the product purchased. Our team will confirm receipt of your request and proceed accordingly.
Once a request is confirmed within the withdrawal period, the refund will be processed within up to 10 (ten) business days, which may vary depending on the payment method used and the processing time of the financial institution or payment platform.
4. After the Withdrawal Period
Requests made after the 7-day period do not entitle you to a refund of amounts already paid, except where required by law or where there is proven failure to deliver the service. In such cases, cancellation only stops future charges, and access remains active until the end of the already-paid cycle.
Since our subscriptions are recurring, each new billing cycle is treated as a new purchase for purposes of the right of withdrawal, provided the renewal was not previously requested or explicitly authorized by the user outside the standard subscription flow.
Refunds are not available for requests based on dissatisfaction with personal results, misuse of the platform, breach of the Terms of Use by the user, or requests made outside the timeframes and conditions set out in this policy.
For questions about refunds, cancellations or anything related to your subscription, email lyvonglobalgroup@gmail.com. Our team is happy to help.